You can check the average withdrawal processing time for all payment methods here.
To avoid delays in processing your withdrawal, please ensure the following:
For PIX withdrawals: Withdrawals are made to the bank account associated with your CPF key. In rare cases, a withdrawal request is sent to the bank account you recently used to make the deposit. In any case, please check both bank accounts. PIX may experience instability beyond our control, and transactions may take slightly longer than stated. If the money has left your Dicebet account and has not reached your bank account within 24 hours, please contact us. Rest assured that even if there are delays, we will take immediate action to credit your withdrawal using automated systems.
For bank transfers: Ensure that the branch and account numbers are correct. If in doubt, we suggest consulting your bank document, where this information is clearly stated.
Important: If your funds have left your DiceBet account and have not reached your bank account within the stipulated period, please contact us.
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